Customer Service Representative

Job Title:          Customer Service Representative

Reports to:       Club Manager

Status:              Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. 
 

Essential Duties and Responsibilities 

·  Greet/meet potential members, providing a great customer experience. 

·  Handle front desk related tasks:

o   Answering phone calls in a polite and friendly manner to assist with questions or concerns.

o   Taking info calls and tours

o   Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.

·  Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.

·  Help maintain the neatness/cleanliness of the club.
 

Essential Behavior Requirements

·  Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs.

·  Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.

·  Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

·  Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

·  Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. 
 

Minimum Qualifications

· Honesty and good work ethic

·  Strong customer service skills

·  Basic computer proficiency
 

Physical Demands

·  Standing and walking at least 75% of the shift

·  Talking in person or on the phone at least 75% of the shift

·  Must be able to lift to 50 lbs. less than 30% of the time. 
 

Benefits

·  Dollars for Scholars Program

·  Employee Appreciation Program

·  Free Membership for self and one family member or friend

·  Team Member Support Team

·  Health, Dental and Vision Insurance

·  Critical Illness Insurance

·  Short Term Disability Insurance

·  Accident Insurance

·  Voluntary Life Insurance

·  Pet Insurance 

·  HSA
- Advancement Opportunities